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What (who) is rough customer - definition

BENEFITS A VENDOR PROMISES A CUSTOMER WILL IN RETURN PAYMENT OR OTHER VALUE-TRANSFER

Customer needs; Customer proposition

Customer attrition

BUSINESS METRIC

Customer Churn; Customer churn

Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.

https://en.wikipedia.org/wiki/Customer_attrition

Customer equity

THE TOTAL COMBINED CUSTOMER LIFETIME VALUES OF ALL OF THE COMPANY’S CUSTOMERS

Customer's Equity; Equity of the customer; The Equity of the Customer

Customer equity is the total combined customer lifetime values of all of the company's customers.Fripp.

https://en.wikipedia.org/wiki/Customer_equity

customer service

PROVISION OF SERVICE TO CUSTOMERS

Customer Care; Customer care; Customer Service; Sales and customer service Operations; Customer Service Department; Elements of customer service; Sales & Service agreement; Reliable customer service; Reliable custmer service; Customer services; After sales service; Cust Service; Customerservice; Automated customer service; Customer feedback; Customer service department; Client-facing; After sales

Customer service refers to the way that companies behave towards their customers, for example how well they treat them. (BUSINESS)

...a mail-order business with a strong reputation for customer service...

The firm has an excellent customer service department.

N-UNCOUNT

Wikipedia

Customer value proposition

In marketing, a customer value proposition (CVP) consists of the sum total of benefits which a vendor promises a customer will receive in return for the customer's associated payment (or other value-transfer).

Customer Value Management was started by Ray Kordupleski in the 1980s and discussed in his book, Mastering Customer Value Management. A customer value proposition is a business or marketing statement that describes why a customer should buy a product or use a service. It is specifically targeted towards potential customers rather than other constituent groups such as employees, partners or suppliers. Similar to the unique selling proposition, it is a clearly defined statement that is designed to convince customers that one particular product or service will add more value or better solve a problem than others in its competitive set.

https://en.wikipedia.org/wiki/Customer value proposition

Examples of use of rough customer

1. Anyway, I‘ve arranged for her child to be collected and brought to school while she has such difficulty walking.‘ The woman wept when Hassan told her. ‘I said not to be silly, ours is a community school – we must be flexible and meet needs.‘ She says she has never met a parent who didn‘t want the best for their child, but does concede that she gets the odd, as she puts it, ‘rough customer‘. ‘But I make the boundaries very clear and I think my bulk helps.‘ Still, several – isolated – incidents come to mind.